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Can I simply evaluate service outcomes by conducting satisfaction survey?

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Renee
19 April 2020
Can I simply evaluate service outcomes by conducting satisfaction survey?

Can I simply evaluate service outcomes by conducting satisfaction survey?

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Emily Chan
17 June 2020

No problem!

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Renee
17 June 2020

Thanks

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Emily Chan
17 June 2020

It depends on to what extent the satisfaction survey is standardized. For example, whether the sampling is randomized and whether objective rather than subjective indicators are used. It is better to chew over before relying fully on conclusions drawn from subjective questions or convenient samples.

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