Following the previous post, may I ask if our program also tries to evaluate the service providers’ performance. How can we operationalize the to-be-evaluated outcomes? Could you please give me some advice?

No problem.

Thank you for the detailed reply.

NGO staff also may be surveyed about the performance of self-management support processes. For example, you may consider conducting a survey that asked NGO staff to report the frequency with which the following self-management support processes occurred:
1) Support has been promoted through problem-solving and empowerment methodologies.
2) Patient self-management needs have been assessed.
3) Individualized written care plans have been prepared.
4) A written care plan has been made available to primary care and urgent care staff.
5) Spacer techniques have been taught.
6) Low-cost peak flow meters, spacers, and nebulizers (self-care tools) have been made available to patients.