Manual Event (Session ID,DateTime,Event) = 2s4pacg043c3dojpsiilo96cjq 20240419192532 /communities/is-client-satisfaction-different-from-benefits-that-clients-received-from-the-program/

Is client satisfaction different from the benefits that clients receive from the program?

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Discussion thread: General

Rosa

3 May 2020

Is client satisfaction different from the benefits that clients receive from the program?

Is client satisfaction different from the benefits that clients receive from the program?

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Bonnie

18 June 2020

Welcome^^

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Rosa

18 June 2020

Thank you very much.

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Bonnie

18 June 2020

Yes, they are different. Client satisfaction measures how well the services meet clients’ expectations. The benefits clients receive, such as skill improvement and knowledge accumulation, are usually regarded as outcomes. Positive ratings of satisfaction surveys can only show whether clients’ expectations are met and don’t point to a positive outcome necessarily

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