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What effect does the “expectation gap” have on social service programs?

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Discussion thread: Medical Social Services
Kenson Wong
7 May 2021
What effect does the “expectation gap” have on social service programs?

What effect does the “expectation gap” have on social service programs?

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Maymay
6 May 2021

You are welcome.

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Kenson Wong
6 May 2021

Thanks so much.

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Maymay
6 May 2021

When the “expectation gap” is broad, it tends to become a dysfunctional element that substantially reduces the productivity of the agency and its employees. When the gap is relatively small, the criticism and unhappiness are reduced, and productivity tends to increase. If clients are satisfied with the amount of rendered services, agency management is faced with fewer immediate pressures.

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