I understand that service providers should be involved in the program evaluation, but they might give answers based on their own thoughts, which could be quite different from service users. Hence, I wonder if their subjective answers would affect the objectivity of our program evaluation?

No worries.

Yes, that makes sense! Thanks a lot for sharing!

Indeed, it’s common for service providers to resist change or be eager for the change coming with evaluation. That’s also why the data cannot be 100% objective. Therefore, you may consider comparing the collected data from service users, managers, and sponsors to understand the program from different angles.