Hi, could anyone kindly give me a clue about the benefits of a telephone survey on the service users of The Refuge Center for Women as opposed to an in-person survey?

My pleasure.

Great! Thank you so much for the detailed reply.

Usually, the face-to-face survey can get more reliable data with more control and observation on interviews while it also takes more time, human resources, and money. Compared to the face-to-face survey, the telephone survey on older adults is more convenient, cheap, and accessible under epidemic. Moreover, the telephone survey can be more confidential to protect the victims of domestic violence.