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Manual Event (Session ID,DateTime,Event) = qsqd4ho7l5b3m5ef1no4ugam53 20241126095419 /tc/communities/i-have-a-follow-up-question-i-am-a-poor-lip-reader-what-should-i-do-when-i-cannot-understand-what-my-client-is-saying/

I have a follow-up question. I am a poor lip reader. What should I do when I cannot understand what my client is saying?

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討論:Services for People with Disabilities
Wendy Long
2023年12月6日
I have a follow-up question. I am a poor lip reader. What should I do when I cannot understand what my client is saying?

I have a follow-up question. I am a poor lip reader. What should I do when I cannot understand what my client is saying?

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wjkl@hotmail.com
2023年12月6日

You are welcome.

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Wendy Long
2023年12月6日

Thank you for the suggestions!

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wjkl@hotmail.com
2023年12月6日

If you do not understand what your client is communicating, ask him/her to repeat what has been said. If you need to do this repeatedly, you might want to acknowledge this by saying that you're a poor lip reader and please excuse this or that you know it is hard for him/her to repeat things so often. Still, you want to be sure you have heard accurately what he/she is saying. If your client sees that you are making a genuine effort, he/she will generally work hard to communicate with you.
Some people are just naturally poor lip readers. No matter how much they practice or how hard they try, they cannot extract meaning from the client's lip movements. If you are one of those people, explain this to your client and suggest trying alternative methods of communication rather than risk creating frustrations on both sides of the encounter.

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