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How to measure the quality and client satisfaction of Family Planning Services?

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Discussion thread: Family and Child Welfare Services

Hiu Fai

5 March 2021

How to measure the quality and client satisfaction of Family Planning Services?

How to measure the quality and client satisfaction of Family Planning Services?

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wongjennifer1234@hotmail.com

5 March 2021

Good luck!

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Hiu Fai

5 March 2021

It’s really helpful!

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wongjennifer1234@hotmail.com

5 March 2021

The SERVQUAL scales by Parasuraman and colleagues (1985, 1988) and the SERVPERF scales by Cronin and Taylor (1992) are suitable in assessing quality and client satisfaction of the family planning services. There is a survey instrument associated with these scales, which might help to formulate your own instrument.

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