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Manual Event (Session ID,DateTime,Event) = 8d1pjl8en050se1m1c1ihj4hus 20210731080440 /communities/recommendations-for-client-satisfaction-studies/

Recommendations for client satisfaction studies

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Hello! I’m Dr. MEL. Nice to meet you! I’m absolutely excited that we are going to start this beautiful learning journey together and I’m sure you will find it fruitful and fulfilling. Feel free to share your thoughts here!

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Discussion thread: General
Yiu yiu
2 June 2020
Recommendations for client satisfaction studies

What are the recommendations for client satisfaction studies?

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Bonnie
18 June 2020

You are welcome! ^^

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Yiu yiu
18 June 2020

Thank you.

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Bonnie
18 June 2020

-Use a scale that has good reliability and that has been used successfully in other studies.
-Use the same instrument on repeated occasions and develop a local baseline of data so that departures from the norm can be observed.
-Employ at least one open-ended questions so that the clients can alert you to any problems that you did not suspect and could not anticipate
-Avoid the problem of surveying only the clients who remain in a program
-Look for behavioral indicators (i.e., attendance) to supplement the client satisfaction data
-Don’t get confused. Satisfaction is not an ultimate outcome that a program intends to achieve

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