Manual Event (Session ID,DateTime,Event) = 3cc0bcke0qln7a4mn6rogiepq4 20240502070348 /sc/communities/showing-our-service-effectiveness/

Showing our service effectiveness

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Hello! I’m Dr. MEL. Nice to meet you! I’m absolutely excited that we are going to start this beautiful learning journey together and I’m sure you will find it fruitful and fulfilling. Feel free to share your thoughts here!

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Jackie WY

2020年5月3日

Showing our service effectiveness

In our annual report, we always check the count of service recipients. Is it sufficient for showing our service effectiveness?

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Emily Chan

2020年6月17日

No problem ^^

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Jackie WY

2020年6月17日

good. Thanks.

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Emily Chan

2020年6月17日

No. It is only part of the service statistics and outputs and insufficient to show service effectiveness. Service effectiveness is reflected in three aspects of performance. The first aspect relates to the agency’s success in generating changes for its clients, which include changes in behaviors, cognitions, attitudes, skill levels, alterations in social status, or modifications in undesirable environmental circumstances. The second aspect is service quality, or how competently the organization implements those methods and techniques necessary for achieving service objectives. And client satisfaction is the third aspect of performance, which concerns consumers’ assessment of the quality and effect of the services. Different indicators are needed to capture the different aspects of service effectiveness.

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