How to evaluate a program focused on older people’s understanding and experience of using health and social care services?

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To evaluate a program focused on older people's understanding and experience of using health and social care services, consider the following points:

Surveys and questionnaires: Administer surveys and questionnaires to gather data on older people's understanding and experiences of using health and social care services. Measure their knowledge, satisfaction, and perceived barriers or facilitators related to accessing and utilizing these services.

Interviews and focus groups: Conduct interviews and focus groups to gain in-depth insights into older people's experiences and perspectives. Explore their understanding of available services, challenges faced, and suggestions for improving the accessibility and quality of care.

Service utilization data_: Analyze service utilization data to understand older people's patterns of use and access to health and social care services. Identify any disparities or gaps in service utilization among different subgroups and assess the impact of the program on addressing these issues.

Quality of care assessment: Evaluate the quality of care experienced by older people through standardized quality assessment tools or patient-reported outcome measures. Assess aspects such as communication, coordination, respect, and dignity in their interactions with health and social care providers.

Program feedback and recommendations: Seek feedback from older program participants to evaluate their satisfaction with the program and gather recommendations for improvement. Incorporate their suggestions into program enhancements to ensure the program better addresses their understanding and experience of using health and social care services.