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Can I evaluate the service delivery by service statistics? Why/Why not?

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Discussion thread: General

Sophie

11 May 2020

Can I evaluate the service delivery by service statistics? Why/Why not?

Can I evaluate the service delivery by service statistics? Why/Why not?

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Debbie

10 June 2020

Welcome.

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Sophie

10 June 2020

Thanks!

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Debbie

10 June 2020

You can evaluate the outputs of service delivery by service statistics. We can learn how spending is transformed into service and provide new information about the transformation from public budgets to services from the data on inputs, outputs, user charges, satisfaction, service quality, and other characteristics directly from the service-providing unit. This serves as a reference for process evaluation but not for the evaluation of all outcomes.

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