Manual Event (Session ID,DateTime,Event) = tf27n2ik8qlj33b479qps7spl2 20240504121738 /communities/showing-our-service-effectiveness/

Showing our service effectiveness

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Discussion thread: General

Jackie WY

3 May 2020

Showing our service effectiveness

In our annual report, we always check the count of service recipients. Is it sufficient for showing our service effectiveness?

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Emily Chan

17 June 2020

No problem ^^

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Jackie WY

17 June 2020

good. Thanks.

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Emily Chan

17 June 2020

No. It is only part of the service statistics and outputs and insufficient to show service effectiveness. Service effectiveness is reflected in three aspects of performance. The first aspect relates to the agency’s success in generating changes for its clients, which include changes in behaviors, cognitions, attitudes, skill levels, alterations in social status, or modifications in undesirable environmental circumstances. The second aspect is service quality, or how competently the organization implements those methods and techniques necessary for achieving service objectives. And client satisfaction is the third aspect of performance, which concerns consumers’ assessment of the quality and effect of the services. Different indicators are needed to capture the different aspects of service effectiveness.

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