Recommendations for client satisfaction studies

You are welcome! ^^

Thank you.

-Use a scale that has good reliability and that has been used successfully in other studies.
-Use the same instrument on repeated occasions and develop a local baseline of data so that departures from the norm can be observed.
-Employ at least one open-ended questions so that the clients can alert you to any problems that you did not suspect and could not anticipate
-Avoid the problem of surveying only the clients who remain in a program
-Look for behavioral indicators (i.e., attendance) to supplement the client satisfaction data
-Don’t get confused. Satisfaction is not an ultimate outcome that a program intends to achieve