How to evaluate a program focused on trust and mistrust in public services for people with disabilities?

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Evaluating a program focused on trust and mistrust in public services for people with disabilities requires analyzing the perspectives of both service providers and disabled individuals to identify gaps and improve service delivery. Here are five key points:

Conduct interviews with caseworkers and people with disabilities to gather their perspectives on trust issues.

Analyze the complex interplay of factors influencing trust between caseworkers and disabled individuals.

Assess the gap between the perspectives of service providers and disabled people to identify areas of misalignment.

Evaluate the impact of inherent distrust in the system on service delivery and user experience.

Examine how trust and mistrust affect the overall effectiveness and accessibility of public services for people with disabilities.