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Can I simply evaluate service outcomes by conducting satisfaction survey?

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Renee
19 April 2020
Can I simply evaluate service outcomes by conducting satisfaction survey?

Can I simply evaluate service outcomes by conducting satisfaction survey?

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Emily Chan
17 June 2020

No problem!

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Renee
17 June 2020

Thanks

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Emily Chan
17 June 2020

No. Satisfaction survey can be biased by clients’ subjective experience. To ensure objectivity of service evaluation, quantitative evaluation using objective indicators is strongly recommended.

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