Hello. I heard that, besides evaluating the changes of patients with chronic illnesses (such as their abilities to cope with illness stigma), it is also important for evaluators to monitor the performance of the program staff. Is it true? If so, would you give me some suggestions regarding that performance monitoring?

Pleasure!

Thanks a lot!

Yes, it is. Another approach to program evaluation is to monitor the performance of the program staff, including examining the extent to which they perform the tasks and activities intended; i.e., how well the process of providing support to chronically ill patients actually works. Not only are program process measures critical for program supervision and management, but they also can tell funding agencies if the program is being implemented according to plan. Measures of reach and implementation could also help reveal factors that contribute to success or failure and be useful for monitoring staff performance and program improvement.