How to evaluate a program focused on the level of disabled customer service and the factors that affect the quality of service?

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To evaluate a program focused on the level of disabled customer service and the factors that affect the quality of service. Here are five key points:

Accessibility: Examine the physical and digital accessibility of the customer service channels and environments.

Staff training: Assess the quality and comprehensiveness of training provided to customer service personnel on serving customers with diverse disabilities.

Accommodation policies: Review the program's policies and procedures for providing reasonable accommodations to customers with disabilities.

Customer feedback: Collect and analyze feedback from customers with disabilities on their experiences and perceptions of the service quality.

Continuous improvement: Evaluate the program's efforts to continuously monitor, analyze, and enhance the quality of disabled customer service.