Manual Event (Session ID,DateTime,Event) = 02g434si869jhvt6v44t8sqpij 20241126233245 /communities/could-anyone-please-help-me-to-compare-the-hotline-service-provided-by-social-workers-of-swd-and-host-for-hong-kong-families-i-hope-to-make-sense-of-why-there-is-such-a-big-difference-in-the-number-o/

Could anyone please help me to compare the hotline service provided by social workers of SWD and HOST for Hong Kong families? I hope to make sense of why there is such a big difference in the number of service users.

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Discussion thread: Family and Child Welfare Services

Jan Lau

16 August 2023

Could anyone please help me to compare the hotline service provided by social workers of SWD and HOST for Hong Kong families? I hope to make sense of why there is such a big difference in the number of service users.

Could anyone please help me to compare the hotline service provided by social workers of SWD and HOST for Hong Kong families? I hope to make sense of why there is such a big difference in the number of service users.

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lowanyiu3@hotmail.com

16 August 2023

No worries.

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Jan Lau

16 August 2023

Got it! Thanks for your answer.

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lowanyiu3@hotmail.com

16 August 2023

The reason could be complicated and require further exploration. But I guess it may partly be related to the working hours. SWD social workers are only on duty from 9:00 am to 5:00 pm on weekdays and from 9:00 am to 12:00 am on Saturdays, while the HOST social workers handle calls the rest time.

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