How do nursing care services promote effective communication and collaboration with older adults and their families to ensure person-centered care and shared decision-making?

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Nursing care services promote effective communication and collaboration with older adults and their families to ensure person-centered care and shared decision-making through various strategies and approaches. Here are some key practices:
1. Active listening: Nurses engage in active listening, paying attention to the older adult's verbal and non-verbal cues, and demonstrating empathy and understanding. This approach helps establish trust, encourages open communication, and ensures that the older adult's concerns, preferences, and goals are heard and valued.
2. Establishing rapport: Nurses focus on building rapport and establishing a therapeutic relationship with older adults and their families. By creating a supportive and trusting environment, nurses encourage open dialogue and collaboration.
3. Clear and accessible communication: Nurses use clear and simple language when communicating with older adults and their families, taking into account any hearing or cognitive impairments.
4. Shared decision-making: Nurses facilitate shared decision-making by involving older adults and their families in the care planning process. They provide comprehensive information about treatment options, risks, benefits, and alternatives, empowering older adults and their families to make informed decisions based on their values, preferences, and goals.
5. Regular family meetings: Nurses organize regular family meetings to provide updates on the older adult's condition, discuss care plans, and address any concerns or questions. These meetings serve as a platform for open communication, collaboration, and shared decision-making.
6. Documentation and care plans: Nurses maintain accurate and detailed documentation of the older adult's care, including their preferences, goals, and any discussions related to treatment decisions.