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Manual Event (Session ID,DateTime,Event) = cogp9v94ilihe20kcbpfa5o4n6 20220811225102 /communities/following-the-previous-post-may-i-ask-if-our-program-also-tries-to-evaluate-the-service-providers-performance-how-can-we-operationalize-the-to-be-evaluated-outcomes-could-you-please-give-me-some/

Following the previous post, may I ask if our program also tries to evaluate the service providers’ performance. How can we operationalize the to-be-evaluated outcomes? Could you please give me some advice?

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Discussion thread: Medical Social Services
Van
18 June 2022
Following the previous post, may I ask if our program also tries to evaluate the service providers’ performance. How can we operationalize the to-be-evaluated outcomes? Could you please give me some advice?

Following the previous post, may I ask if our program also tries to evaluate the service providers' performance. How can we operationalize the to-be-evaluated outcomes? Could you please give me some advice?

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pauline0912leung@hotmail.com
18 June 2022

No problem.

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Van
18 June 2022

Thank you for the detailed reply.

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pauline0912leung@hotmail.com
18 June 2022

NGO staff also may be surveyed about the performance of self-management support processes. For example, you may consider conducting a survey that asked NGO staff to report the frequency with which the following self-management support processes occurred:
1) Support has been promoted through problem-solving and empowerment methodologies.
2) Patient self-management needs have been assessed.
3) Individualized written care plans have been prepared.
4) A written care plan has been made available to primary care and urgent care staff.
5) Spacer techniques have been taught.
6) Low-cost peak flow meters, spacers, and nebulizers (self-care tools) have been made available to patients.

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