Recently, we are conducting a client satisfaction survey of a drug abusers’ program. We got a very high rate of satisfaction in the results. Does it mean our program is successful and effective?

You are welcome.

Thank you for sharing.

It is a bit tricky to use client satisfaction in program evaluation. Usually, the respondents will rate higher than the actual feelings to meet the expectations of the agency. The program's effectiveness has many indicators, and clients' satisfaction is only one of them.