Manual Event (Session ID,DateTime,Event) = ukciorkk5qg7if6p88v1tif38t 20240427183323 /tc/communities/is-client-satisfaction-different-from-benefits-that-clients-received-from-the-program/

Is client satisfaction different from benefits that clients received from the program?

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Rosa

2020年5月3日

Is client satisfaction different from benefits that clients received from the program?

Is client satisfaction different from the benefits that clients receive from the program?

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Bonnie

2020年6月18日

Welcome^^

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Rosa

2020年6月18日

Thank you very much.

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Bonnie

2020年6月18日

Yes, they are different. Client satisfaction measures how well the services meet clients’ expectations. The benefits clients receive, such as skill improvement and knowledge accumulation, are usually regarded as outcomes. Positive ratings of satisfaction surveys can only show whether clients’ expectations are met and don’t point to a positive outcome necessarily

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