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Manual Event (Session ID,DateTime,Event) = 8suv5j6bltirvno8783l0pfnul 20240328185707 /tc/communities/is-client-satisfaction-different-from-benefits-that-clients-received-from-the-program/

Is client satisfaction different from benefits that clients received from the program?

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Rosa
2020年5月3日
Is client satisfaction different from benefits that clients received from the program?

Is client satisfaction different from the benefits that clients receive from the program?

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Bonnie
2020年6月18日

Welcome^^

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Rosa
2020年6月18日

Thank you very much.

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Bonnie
2020年6月18日

Yes, they are different. Client satisfaction measures how well the services meet clients’ expectations. The benefits clients receive, such as skill improvement and knowledge accumulation, are usually regarded as outcomes. Positive ratings of satisfaction surveys can only show whether clients’ expectations are met and don’t point to a positive outcome necessarily

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