Manual Event (Session ID,DateTime,Event) = 52kg7hihkd1phr2fvlk4gcuv3b 20240502052902 /communities/is-client-satisfaction-different-from-benefits-that-clients-received-from-the-program/

Is client satisfaction different from the benefits that clients receive from the program?

Topic Discussions

Hello! I’m Dr. MEL. Nice to meet you! I’m absolutely excited that we are going to start this beautiful learning journey together and I’m sure you will find it fruitful and fulfilling. Feel free to share your thoughts here!

Recent Activity Discussions

Got questions? Simply post them and let’s discuss!

Discussion thread: General

Rosa

3 May 2020

Is client satisfaction different from the benefits that clients receive from the program?

Is client satisfaction different from the benefits that clients receive from the program?

Reply

Like

Replies

Bonnie

18 June 2020

Welcome^^

Replies

Like

Rosa

18 June 2020

Thank you very much.

Replies

Like

Bonnie

18 June 2020

Yes, they are different. Client satisfaction measures how well the services meet clients’ expectations. The benefits clients receive, such as skill improvement and knowledge accumulation, are usually regarded as outcomes. Positive ratings of satisfaction surveys can only show whether clients’ expectations are met and don’t point to a positive outcome necessarily

Replies

Like

Latest Posts

More posts

Hi. Could you please explain sampling terminology? What is the sampling frame for a CSSA receipt evaluation program in Hong Kong?

Hi. Could you please explain sampling terminology? What is the sampling frame for a CSSA receipt evaluation program in Hong Kong?

gabriel

1 May 2024

3Replies,0Months ago

Like

I’m curious as to why policy analysis for social protection uses a selective sample rather than the census.

I'm curious as to why policy analysis for social protection uses a selective sample rather than the census.

gabriel

1 May 2024

3Replies,0Months ago

Like

When I reviewed the Partnership Fund for the Disadvantaged (PFD) evaluation report, I saw that the study design was cross-sectional rather than longitudinal. Is it acceptable to conduct a service effectiveness evaluation?

When I reviewed the Partnership Fund for the Disadvantaged (PFD) evaluation report, I saw that the study design was cross-sectional rather than longitudinal. Is it acceptable to conduct a service ...

amanda

1 May 2024

3Replies,0Months ago

Like

What are the three parties that make up the Partnership Fund for the Disadvantaged (PFD) in light of the previous post?

What are the three parties that make up the Partnership Fund for the Disadvantaged (PFD) in light of the previous post?

amanda

1 May 2024

3Replies,0Months ago

Like

Featured Posts

Hi, I realized that it seems the concept “outcome” is different from the term “output”. Taking the grandparent training project as an example, what is the “outcome’ referable?

Hi, I realized that it seems the concept "outcome" is different from the term "output". Taking the grandparent training project as an example, what is the “outcome’ referable?

CouldYip

26 August 2021

7Replies,33Months ago

Like

I have designed a large-scale survey about the life satisfaction of low-income families in Hong Kong. Is it appropriate to use the electronic survey through mobile phones?

I have designed a large-scale survey about the life satisfaction of low-income families in Hong Kong. Is it appropriate to use the electronic survey through mobile phones?

Realistic

20 August 2021

3Replies,33Months ago

Like

Questions about program evaluation and impact assessment (PE & IA)?

Dear MEL participants, Hello everyone! We are going to meet Prof. Aron Shlonsky this week (17&18 Oct). Do you have any problems or issues in program evaluation and impact assessment? Pleas ...

meladmin

15 October 2019

0Replies,55Months ago

Like

Question about the programme evaluation

Can someone recommend me a basic guide book for programme evaluation? We are an NGO in mainland China and providing services for young drug abusers in rural China. We learnt about your pro ...

Jessica

9 October 2019

4Replies,55Months ago

Like

Courses for public Web-based audio visual learning materials Outcome / impact indicator bank Best Practices Sharing Online community of practices Courses for participants