Kwan, Yui-huen, Man-hung Ngan, Chau-kiu Cheung, and Kun Ma. 2002. Effectiveness Enhancement of the Kwun Tong Community Care and Support Network Project─Research Report. Hong Kong: Department of Applied Social Studies, City University of Hong Kong.
Segal, Steven P., Dina Redman, and Carol Silverman. 2000. “Measuring Clients’ Satisfaction with Self-help Agencies.” Psychiatric Services 51(9):1148-1152.