Tag: service effectiveness

Satisfaction of residents in the community

Function

Monitoring residential quality, improvement, facility adequacy

Relevance

Settlement, aspiration, adaptation

Target

Community

Respondent

Resident

Feature

4 items in 5-point rating scale

Reliability

.861

References

Kwan, Yui-huen, Man-hung Ngan, Chau-kiu Cheung, and Kun Ma. 2002. Effectiveness Enhancement of the Kwun Tong Community Care and Support Network Project─Research Report. Hong Kong: Department of Applied Social Studies, City University of Hong Kong.

Segal, Steven P., Dina Redman, and Carol Silverman. 2000. “Measuring Clients’ Satisfaction with Self-help Agencies.” Psychiatric Services 51(9):1148-1152.

service effectiveness well-being

Satisfaction of residents in the community - userguide
ENG Satisfaction of residents in the community - userguide
CHT Satisfaction of residents in the community - userguide
CHS

Satisfaction of residents in the community - scale
ENG Satisfaction of residents in the community - scale
CHT Satisfaction of residents in the community - scale
CHS

Satisfaction

Function

Monitoring residential quality, improvement, facility adequacy

Relevance

Settlement, aspiration, adaptation

Target

Community

Respondent

Resident

Feature

4 items in 5-point rating scale

Reliability

.861

References

Kwan, Yui-huen, Man-hung Ngan, Chau-kiu Cheung, and Kun Ma. 2002. Effectiveness Enhancement of the Kwun Tong Community Care and Support Network Project─Research Report. Hong Kong: Department of Applied Social Studies, City University of Hong Kong.

Segal, Steven P., Dina Redman, and Carol Silverman. 2000. “Measuring Clients’ Satisfaction with Self-help Agencies.” Psychiatric Services 51(9):1148-1152.

service effectiveness well-being

Satisfaction - userguide
ENG Satisfaction - userguide
CHT Satisfaction - userguide
CHS

Satisfaction - scale
ENG Satisfaction - scale
CHT Satisfaction - scale
CHS

Problem resolution

Function

Showing service effectiveness

Relevance

Coping, empowerment, recovery

Target

Youth

Respondent

Youth

Feature

9 items in 5-point rating scale

Reliability

.876

References

Ngai, Steven Sek-yum, Chau-kiu Cheung, and Chi-tat Chan. 2019. Report of Cyber Youth Outreach. Hong Kong, China: Boys & Girls’ Club Association, Caritas Hong Kong, and Hong Kong Federation of Youth Groups.

Smith, Serena, Shane A. Thomas, Alun C. Jackson. 2004. “An Exploration of the Therapeutic Relationship and Counselling Outcomes in a Problem Gambling Counselling Service.” Journal of Social Work Practice 18(1):99-112.

recovery success service effectiveness

Problem resolution - userguide
ENG Problem resolution - userguide
CHT Problem resolution - userguide
CHS

Problem resolution - scale
ENG Problem resolution - scale
CHT Problem resolution - scale
CHS